Settlement Administration Services
The role of the settlement or claims administrator in any class action is to implement the terms of the settlement agreement. An administrator that is an independent third party adds credibility to the implementation and distribution of settlement benefits. We provide that implementation accurately, objectively, and promptly.
Our call center professionals and claims technicians provide a professional point of contact for all members of and parties to the class litigation. Our operators possess years of professional training and experience as operators and customer service representatives. They work with claimants and claimants’ legal representatives to determine eligibility, assist claimants in understanding the terms and requirements of participation in the settlement, and help them complete the documentation required to participate, prepare mailings, and process the claims information submitted by class members.
In addition to these services, our affiliates give us the ability to offer document imaging and conversion, website design and web-based access to database information and documents, data mining, remote access, and data warehousing. Since much of the work required of claims administrators is information management, the capabilities of our affiliates truly complement our administration practice.