Practice Areas — Settlement Administration Services

From the initial notification to the final settlement report, Smith, Cochran & Hicks, P.L.L.C. can provide comprehensive settlement and claims administration services to ensure that no detail goes overlooked. Our professionals are experienced in and can provide:

  • Call center and professional operator services
    (24/7 — in English and Spanish)
  • Initial database design and construction, and maintenance with remote data access
  • Calculation of settlement payments
  • Check preparation
  • Disbursement of expense funds
  • Settlement account reconciliation
  • Fraud prevention
  • Interim and final report preparation
Our call center professionals and claims technicians provide a professional point of contact for all members of and parties to the class litigation. Our operators possess years of professional training and experience as operators and customer service representatives. They work with claimants and claimants' legal representatives to determine eligibility, assist claimants understand the terms and requirements of participation in the settlement and help them complete the documentation required to participate, prepare mailings, and process the claims information submitted by class members.

In addition to these services, our affiliates give us the ability to offer document imaging and conversion, website design and web-based access to database information and documents, data mining, remote access, and data warehousing. Since much of the work required of claims administrators is information management, and information management is so highly technology-driven, the capabilities of our affiliates truly complement our administration practice.